Our goal is to ensure that you are completely satisfied with your shopping experience. We offer a 30-Day Money Back Guarantee except on used items. If you’re not satisfied with your purchase, we’ll give you a full refund for unopened and unused product. Note: any and all returns must be made within 30 days of purchase.
We do not accept any returns on:
- Open and/or used items
- Discontinued Items
- Items purchased more than 30 days
TO MAKE A RETURN BY MAIL
- Complete the Return Form attached to the packing slip that you received with your merchandise or Click Here to download and print the Return Form.
- Indicate the reason for the return.
- Place the Return Form in the box with your merchandise.
- Send the package to:
Valosun US, Inc.
10600 Chevrolet Way, Suite 231
Estero, Florida 33928
Please send your package including the Return Form via a prepaid, traceable and insured method to help ensure a safe documented delivery. Make certain that your name, address and phone number are included. Return mailing expense is not refundable.
Please allow 7-14 business days for your refund to be processed. Please allow 1-2 billing cycles for the credit to appear on your statement. Shipping and handling fees are not refundable.